(TIC) What if the ticket has incomplete details?
(TIC) How to log Time and Material Ticket?
(TIC) What are the contract ID of each account?
Who are the SDM and Contact person to be added in each email per account?
(TIC) What are the documents that need to attached in relaying the ticket to SP?
(TIC) What is the format for the email subject in relaying the ticket to Client and SP?
(TIC) What to do when you received a Service Report from the Engineer?