1. Notify Customer if they want to proceed to TNM Request via Email
2. Did client agree on TNM?
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Yes - Proceed to Step 3
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No - Cancel Ticket
3. Inform the
SDM that there is a quotation request from a client.
5. Wait for the
SDM to contact the client. (Follow up the SDM if possible).
6. Did customer agree with the quotation?
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Yes - Create a ticket
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NOTE: Just put time and material to the contract ID field
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No - Cancel ticket