Customer: ITSM Corp
THE SERVICE CALL PROCEDURE:
1. Please open a ticket up at: help@myglobalhelp.com or #1-800-506-8395
2. Provide your account name to S3P:
3. Provide your name and telephone number:
4. Provide severity level:
5. Provide device make, model and serial number:
6. Provide your internal ticket number:
7. Provide problem description:
Once the email is placed through My Global Help Center, the S3P case manager responsible for the account
will email back to establish an ETA, schedule a service window, and begin troubleshooting.
Coverage is 9x5xNBD for the period of 9/16/2024-9/15/2026
Model Serial No Device Code SLA Location Address
Lenovo
SR630 J301Z3B3 SB27A42875 9x5xNBD 28 Spear Street, Ground Floor San Francisco CA 94105 USA
Lenovo
SR630 J301Z3B0 SB27A42875 9x5xNBD 28 Spear Street, Ground Floor San Francisco CA 94105 USA
Lenovo
DE6000F
Storage
Array J301WTDE
Lenovo
ThinkSystem
DE6000F All
Flash Array
SFF 9x5xNBD 28 Spear Street, Ground Floor San Francisco CA 94105 USA

Lenovo
SR630 J301Z3AZ SB27A42875 9x5xNBD 30 Broad Street 7th Floor New York, NY 10004
Lenovo
SR630 J301Z3B4 SB27A42875 9x5xNBD 30 Broad Street 7th Floor New York, NY 10004
Lenovo
DE6000F
Storage
Array J301WTDF
Lenovo
ThinkSystem
DE6000F All
Flash Array
SFF 9x5xNBD 30 Broad Street 7th Floor New York, NY 10004