Friesland Campina Call Logging Process: (Friesland Campina) What are the responsibilities of SD for this project?

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(Friesland Campina) What are the responsibilities of SD for this project?

Last updated about 8 years ago

Acknowledge the ticket to Ynvolve Servicedesk (Servicedesk@infinite-itsolutions.com) within 30 minutes.

In case of any missing info/details, please request Ynvolve to follow up at customer.

Confirm the engineer details to Ynvolve (name, phone number, car registration number) + ETA. Ynvolve has to forward these details to FC in order to arrange the engineer’s access pass.

Forward all call details to the engineer as well (he will need the details from on site contact person and from technical person who logged the call).

Monitoring the progress of the ticket and activities and follow up on actions in case of non response Ynvolve/engineer. In case of escalations, please reach out to the escalation contacts on this link: Who are the people to contact if there are escalations?

Tags: Fries land, Friesland Campina,