Effective Immediately use the below ticket subject format.

**CLIENT**[Request ID ##] Customer Name | Location + SN + IF the SN is under Networks/Platforms + Issue

Example: **CLIENT**[Request ID 11223] Smart Lucena -SGH946XC00- Networks-HDD

**INTERNAL**[Request ID ##] Customer Name | Location + SN + IF the SN is under Networks/Platforms + Issue

Example: **INTERNAL**[Request ID 11223] Smart Lucena -SGH946XC00- Networks-HDD

How to check if the SN is Networks or Platforms?
1. If you will check the serial number using KB, you will see in the result PH-MT-SMART-D03 (Networks) or PH-MT-SMART-D03 (Platforms)
2. If  you will use asset list raw file which you can see in LOCAL Asset List > Smart D03 > you can see in file name if the serial number is under networks or platforms.