(Kerry) What to put in Ticket Description of the Problem?

Last updated over 7 years ago

  • Copy all details Kerry sent starting with Kerry ICT Reference #:
Example:
Kerry ICT Reference : INC2807974
Site Name : Kerry Esterol | Lot 41,Lenkuk Keluli 1,Kawasan perindustrian Bukir Raja Selatan,Seksyen 7 ,40000 Shah Alam , Malaysia
Requested Date & Time : April 5th 2018 @ ASAP ( Top priority )
Estimated Time : 3 hour
On Site Contact 1 : Nur Shafikah Binti Samsudin | NurShafikah.Samsudin@kerry.com| +60173164558
Kerry ICT Contact : Thevanaidu | Thevanaidu.ramamoorthy@Kerry.com | +60197755224
Task : To reimage Desktop. MYESTDTP20GPF42
Tools needed : Kerry Pendrive Image (Win 7, 64bit)
Detailed Task :
 1.           Contact onsite person once reach site
2.           Locate MYESTDTP20GPF42
3.           Copy user data to external drive
4.           Reimage  MYESTDTP20GPF42 with windows 7, 64 image
5.           User and Kerry ICT to validate